Corrections & Complaints

SustainaCore aims to present fair, research-based summaries and scores. Because the index relies on public information and interpretive scoring, mistakes or omissions can happen. This page explains how to request a correction or file a complaint.

A) What you can report

You may contact us if you believe:

a factual statement is incorrect or outdated;
an important public update was missed;
a score rationale is unclear or misrepresents what is publicly disclosed;
a summary’s wording is unfair, overly strong, or ambiguous.

B) What to include (to speed up review)

Please send:

Company name and ticker
The page/section (or copy the relevant text)
What you believe is incorrect and why
The correction you propose
Supporting material (prefer official statements, filings, or clearly identifiable public documents)

C) How we handle it (timeline)

Acknowledgement: within 5 business days
Initial review: within 10 business days
Resolution target: within 20 business days, depending on complexity

If more time is needed, we will tell you and explain why.

D) Possible outcomes

After review, we may:

correct the text or adjust the score rationale;
add clarifying wording;
add an update note with the effective date;
decline the request (for example, where information is unclear, not verifiable, or outside scope).

E) How to submit

Email: info@sustainacore.org

Subject line suggestion: Correction Request – [Company] ([Ticker])

Optional simple form fields (copy into your website form)

Name (optional)
Email (required for response)
Organisation (optional)
Company/ticker (required)
Issue type (Correction / Complaint / Other)
Text to review (paste)
Proposed correction
Supporting links/documents (optional)

F) Tone and scope

We will not engage with abusive, threatening, or bad-faith messages. SustainaCore is a research project and does not provide personalised advice.

Related resources

Learn more about our methodology and policies: TECH100 methodology, Privacy Policy, Press resources.